Hear the bad class before the member walks
Hear it before they leave.
PULSE is the member feedback module: automated NPS that texts your members after class, and Flows, a visual workflow builder that runs on your booking events. Like the rest of MOMNTM, it's running in the private beta now.
PULSE, captured from the working product, running the fictional Northside Strength Co.
Two halves, one loop
Automated NPS
A survey fires a few hours after a visit, delivered by SMS or email with the 0 to 10 scale tappable in the message. Promoters get a Google review prompt. Detractors trigger an immediate staff alert and a task, which is the retention save and the actual return on the whole thing. Scores slice by coach, class type, time slot, and location.
Flows
A drag-and-drop node canvas where the triggers are real booking events: class attended, first visit, membership lapsed. Add condition branches, waits, and email or SMS sends, and watch the whole journey on one surface instead of a settings page of toggles. The post-class survey is itself a flow, so what you see is what runs.
To our knowledge this makes Flows the only visual workflow builder built on Mindbody and Momence events. FitGrid has the booking events and no canvas. GoHighLevel has the canvas and no native booking events. The two together are the point.
PULSE, in five screens
The module at the fictional Northside Strength Co., drawn by hand like every tour on this site so no real studio's data appears. Click through the steps or press play.
Screens shown are illustrations of the app.
Why the survey is a text message
SMS surveys answer at roughly 40 to 50%, against 24 to 30% for email sent to people who know you. That gap is the difference between a score built on your whole membership and a score built on whoever checks their inbox. FitGrid, the closest comparable, runs its feedback loop over email and in-app messages. FitGrid also integrates Mindbody, Mariana Tek, and ClubReady only, so a Momence studio has no FitGrid option at all. PULSE is built for Mindbody and Momence both.
Boutique fitness runs hot on NPS. Per Listen360's industry report, the gym median is 57 and the boutique top quartile sits at 88 or higher, against a cross-industry median around 42. So a score that looks great in the abstract can be mediocre for a studio, and PULSE benchmarks you against boutique percentiles rather than flattering you with the general one.
Response rates are aggregator benchmarks. NPS benchmarks are Listen360's own published data, the industry-standard citation, and vendor research is the only source that exists for them.
What PULSE covers
The feature list, stated plainly. If something isn't on it, PULSE doesn't do it yet.
Automated NPS surveys
A survey goes out a few hours after a visit, by SMS or email, with the 0 to 10 scale tappable in the message itself. No login, no form, no app required.
Detractor alerts and staff tasks
A score of 0 to 6 alerts your staff immediately and opens a task with a response window. The save happens the same day, while the member still wants to be talked out of leaving.
Review prompts for promoters
A 9 or 10 gets a prefilled Google review link in the follow-up message. Nobody is ever blocked or discouraged from reviewing, whatever they scored.
Scores that point somewhere
Every response keeps the class it came from, so the number breaks down by coach, class type, time slot, and location.
A survey frequency cap
No member is surveyed more than once in a set window, across every location, so the program never becomes the annoyance it measures.
Flows, the workflow builder
A drag-and-drop canvas where the triggers are real booking events: class attended, first visit, membership lapsed. Condition branches, waits, and email or SMS sends, all visible on one surface.
Pricing comes with the beta
MOMNTM is in a small private beta and pricing isn't set yet. Request access, and on the call we'll walk you through the working numbers for PULSE and the full suite, month to month either way, with SMS metered rather than hidden in the price.
Competitor integration lists are from each vendor's published documentation. PULSE works alongside Mindbody and Momence.
See it running
MOMNTM is in a small private beta and seats open in batches while we build. Request access, and if it's a fit a thirty minute call puts you inside the working product, with the pricing on the table for your studio.
MOMNTM works alongside Mindbody and Momence. It does not replace your booking, scheduling, or billing.