Terms of Service

MOMNTM is a software layer that runs on top of the booking platform you already use, currently Mindbody or Momence. It provides modules for acquisition, front desk operations, staff operations, member rewards, and member feedback.

MOMNTM is not a booking platform. It does not process your class schedule, your membership billing, or your members' stored payment cards; those stay with your booking platform and your own payment processor. You need a valid account with a supported booking platform for MOMNTM to work, and you authorize us to connect to it on your behalf. We aren't responsible for the availability or conduct of your booking platform.

MOMNTM is currently in a private beta. Beta access is granted at our discretion, in small batches, and requesting access doesn't guarantee a spot.

Beta software is working software, but it changes quickly: features may be added, changed, or removed, and we'll tell you when something that affects your workflow changes.

Nothing is charged during the beta until pricing is agreed with you in a written order form. No order form, no fees. When published pricing exists, it will replace this arrangement for new customers, and your agreed pricing carries the renewal commitment below.

The commitments published on our pricing page are part of these terms:

• Month to month. You can cancel inside the product, effective at the end of the current billing period, without calling anyone.
• The renewal price is the same price. Once your pricing is set in an order form, it does not increase at renewal unless you agree in writing.
• Your processor, your money. Payments from your members run through your own payment processor and land in your own account. We never hold your funds.
• 0% of your revenue. Our fee is the subscription. We take no share of your sales and we will never sell or rent your data or your members' data.
• Your full export, including points balances, reward history, waivers, SOPs, and member records, is free, forever, including after you cancel.

You own your data, including everything about your members that flows through MOMNTM. We process it only to provide the service to you, under your instructions, as described in the privacy policy.

You're responsible for having the right to put that data into MOMNTM: your member agreements, your waiver language, and, for messaging, your members' consent to receive texts and emails from your studio.

MOMNTM sends email and SMS to your members on your behalf, triggered by your configuration. You are the sender of record: you're responsible for obtaining and honoring consent, including opt-outs, as required by law (in the US, that includes the TCPA and carrier rules). We build the tools to honor opt-outs automatically and we won't let you re-message someone who has opted out.

SMS is metered. Carrier and registration costs (such as A2P 10DLC) are passed through at cost where they apply, and rates are stated before you turn messaging on.

• No unlawful use, and no messaging people who haven't consented.
• No reselling or white-labeling the service without a written agreement.
• No attempting to breach, probe, or overload the service or other customers' data.
• No uploading content you don't have the right to use.

We can suspend access to protect the service or other customers, and we'll tell you why.

We own MOMNTM, the software, the design, and the brand. You get a subscription right to use it while your account is active. You own your data and your brand, and anything you configure inside the product (reward programs, SOPs, message templates) is yours.

Feedback you give us about the product can be used to improve it, without obligation; that's the point of the beta.

The service is provided as is. During the beta especially, we don't promise it will be uninterrupted or error-free. We publish uptime and incidents openly, and support commitments are stated on the pricing page, but implied warranties (merchantability, fitness for a particular purpose, non-infringement) are disclaimed to the extent the law allows.

To the extent the law allows, neither side is liable to the other for indirect, incidental, special, or consequential damages, or lost profits. Our total liability under these terms is capped at the amount you paid us in the twelve months before the claim, and during an unpaid beta at one hundred dollars. Nothing in these terms limits liability that can't legally be limited.

You can cancel any time, inside the product. We can terminate for material breach of these terms if it isn't fixed within thirty days of notice, or immediately for a serious acceptable-use violation.

After termination, your export stays available; access to your data doesn't expire. We delete or de-identify remaining copies of your data on your request or on our standard retention schedule, whichever comes first.

We can update these terms as the product and the law evolve. If a change is material, we'll email the account owner at least thirty days before it takes effect, and continuing to use the service after that is acceptance. The renewal-price commitment can't be changed out from under an existing order form.

MOMNTM is a trade name of Melaleuca Lane LLC, the contracting entity under these terms. These terms are governed by the laws of the State of New York, and disputes belong to the state or federal courts in New York County, which both sides consent to. If a court finds part of these terms unenforceable, the rest stands. These terms plus your order form are the whole agreement; if they conflict, the order form wins.